Launch week only (JAN 14-21) — 15% off mugs with code LAUNCH15
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Because life is chaotic enough — your shopping experience shouldn’t be.
All of our mugs are made to order (because mass production is boring). Please allow 2-5 business days for production before your order ships.
During the holiday rush or big drops, it may take an extra day or two.
I’m a one-woman caffeine-fueled powerhouse, not Amazon Prime — but I hustle hard.
Once shipped, U.S. orders typically arrive in 3–7 business days.
You’ll receive a tracking number so you can obsessively refresh it (like the rest of us).
Not at this time. I love you, but customs does not.
(International shipping will be added in the future — stay tuned!)
Easy!
Click Track Order in the top menu and enter your order number + email.
If your tracking hasn’t updated yet, give it 24 hours — carriers take time to scan in new packages.
It’s rare, but it happens — mugs are basically glass’s dramatic cousin.
If your mug arrives damaged, take a photo and email me at contact@steamandsass.com.
I’ll replace it ASAP — no stress, no guilt, no interrogation.
Due to the made-to-order nature of our products, we do not accept returns unless your item arrives damaged or defective.
We do not offer exchanges at this time. Please double-check your cart before placing your order (no one wants accidental “Live Laugh Love” vibes).
You can cancel your order within 2 hours of purchase.
After that, it may already be in production — but email me and I’ll try!
Before panic sets in:
Still missing? Email me — I’ll help track it down.
YES.
Your mug can survive the dishwasher, microwave, motherhood, and your mood swings.
Yep! Heat up your coffee, tea, or emotional support beverage with zero worries.
Most mugs are available in:
Some seasonal designs may vary.
Each mug is printed using high-quality sublimation inks on durable ceramic.
Your design won’t peel, crack, or fade — even after 10+ washes.
Email me ASAP at contact@steamandsass.com
If your order hasn’t shipped yet, I can fix it!
If it already shipped… the post office now has your mug, and I’m so sorry.
Not yet! At the moment I don’t offer gift wrapping, but all mugs arrive packaged securely and ready to gift as-is.
(And honestly, people usually tear the wrapping off in 2.5 seconds anyway.)
Not at this time, but I may offer it in the future!
Some designs restock, some are limited-run or seasonal only.
Holiday mugs do NOT restock after the cutoff date — once they’re gone, they’re gone.
Email: contact@steamandsass.com
Response time: Usually within 24–48 hours, sometimes faster if my child naps.
This looks great with my Christmas decorations and gets a lot of comments. Fun design and nice quality overall.
Exactly as pictured. Funny design, solid mug, fast shipping.
